Dell has transitioned web case creation for Force10 customers to the global support services portal, Dell TechDirect! Please find the enrolment instructions below.
Starting on June 17th 2015 all case management will be managed through https://techdirect.dell.com/Portal/Login.aspx and no longer available on the iSupport site.
You can use the Serial Number converter link below to get your
service tag Serial Number Converter Tool.
TechDirect is designed to help you
manage support cases efficiently and can be used for all Dell equipment
Networking, PowerEdge and Storage devices.
What is TechDirect?
It is a centralized support tool
designed to provide commercial customers with the ability to open and manage
Dell support cases and replacement parts dispatches. Available through an
online portal, mobile app and integrated APIs.
-> TechDirect complements your technical
support team by providing them the capabilities to:
-> Request support for Dell products from Dell
-> Dispatch replacement parts for client and enterprise
-> Group Technician users into virtual teams based on
your business needs
-> Manage notifications regarding support and account
-> Pull reports on account activities
How do I enroll in TechDirect?
Your company should
designate an Administrator to set up your TechDirect account. This
Administrator will go to www.TechDirect.com and select the Get Started tab to begin the enrollment process. As part of this
process, the Administrator will add Technician users who will receive an email
confirming their enrollment and providing log in details. Users wishing to
dispatch parts must first complete the free online certification courses
available within the TechDirect online portal.