Network Management — Centina Systems

Carrier-Class Network Management and Service Assurance System

In today’s competitive communications market, customer retention, growth and profitability are the key performance indicators of a service provider. An unexpected downtime on service or a negative experience while resolving service issues could increase customer anxiety and result in loss of subscribers. At the same time, a good customer experience while resolving problems can reassure customers, leading to long term loyalty and higher financial return.

Centina Systems’ NetOmnia is a carrier-class customer-centric service assurance system. With NetOmnia service providers can monitor a multi-vendor and multi-technology network, facilities and infrastructure, automate day-to-day operations and understand customer impact in real time. Service providers can manage the complete problem resolu-tion process across networks and customer domains, pro-actively resolve service issues, reduce service downtime and improve operational efficiency. This in turn, results in reduced operational costs, enhanced customer satisfaction and assigned alignment of technology with business priorities.

NetOmnia is unique in that it enables a collaborative environment where service providers can work with end customers and dramatically improve transparency in support. Its highly scalable and flexible framework simplifies configuration operations while allowing for integration of applications into other core support systems.

NetOmnia delivers service providers peace of mind by managing network performance, infrastructure availability, service quality, service level agreements, and customer’s experience, all within its 3 key features — operations assurance, service assurance and customer assurance.

NetOmnia Certified™	Network Support	System Features
Traverse 600 Traverse 1600 Traverse 2000 TraverseEdge 50 (TE-50) TraverseEdge 100 (TE-100) TraverseEdge 206 (TE-206) TraverseEdge 2020 (TE-2020) TransAccess 200 (TA-200) TransNav	TL1 communication via direct Ethernet connection or indirect connection through the TransNav EMS or SONET overhead Authentication and device health polling Retrieval of active alarms and active conditions if supported Retrieval of environmental alarms if supported Processing and normalization of all autonomous events	Remotely connect and authenticate Verify the device is reachable Synchronize with the device by making sure the active alarms are the same between the two systems Passively listen for new problems and raise/clear them from the alarm list as they occur

 

 

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