How Do I Reset the S-Series to Factory Defaults?

Step 1: Overview

Restoring an S-Series switch to the original factory default settings is useful when you want to remove an undesirable configuration that is present in the switch. If you have configured a switch and the configuration has become very complex or if you want to move a switch from one network to another, you can reset the switch to factory defaults and configure it as a new switch. This document provides information and sample command logs to reset your switches.

To reset the S-Series to factory defaults, you need access to the switch console through either a physical console or a Telnet connection.

Note: If you reset the switch to factory defaults while you access the switch by Telnet connection, you lose connectivity to the switch.

Step 2: Save Your Configuration

Before you reset the switch to factory defaults, perform one of these tasks:

•         Back up your configuration on a TFTP server.

•         Copy your configuration to a text file.

•         Copy the configuration locally on the flash memory device.

Once you clear the user configuration, there is no way to recover the configuration unless you restore the backed-up configuration. To upload a configuration file on a TFTP server, refer to the separate document, How Do I Create or Save a Configuration File?

Note: You can restore the complete configuration if you copy the text file configuration and paste it to the command line.

Step 3: Disconnect and Reconnect the Power Cord.

Step 4: Initiate a System Reload.

When the system starts to reload, status messages will display similar to the following. Be alert for the display "Select an option", as shown below:

Reloading all switches.
Force10 Boot Code...
         Version 01.00.26 06/03/2005
Select an option. If no selection in 2 seconds then
         operational code will start.
1 - Start operational code.
2 - Start Boot Menu.
Select (1, 2):2

When "Select an option", as shown above, appears, you have only two seconds to press ‘2’ (as shown) and then press Enter. If you are not fast enough, the router will boot normally.

Step 5: Select Option 9 in the Boot Menu. 

If you press '2' and then Enter quickly enough, a menu similar to the following will appear:

Boot Menu Version 01.00.26 06/03/2005
Options available
         1 - Start operational code
         2 - Change baud rate
         3 - Retrieve event log using XMODEM (64KB).
         4 - Load new operational code using XMODEM
         5 - Display operational code vital product data
         6 - Update Boot Code
         7 - Delete operational code
         8 - Reset the system
         9 - Restore Configuration to factory defaults (delete config files)
         [Boot Menu]

Choose the option for "Restore Configuration to factory defaults", which is option ‘9” in SFTOS 2.2.1 and ‘10” in later versions, to delete the current configuration, including any admin and enable passwords.

Step 6: Select Option 8 to Restart the System.

Choosing option ‘8’ from the boot menu initiates a system restart. When the system finishes rebooting, you will be able to configure the router from scratch. 

Information to Collect if You Open a TAC Case

If you would like assistance from Force10 Networks after following the troubleshooting steps above, please use the Create Service Request form on the iSupport page and include the following information if available:

  • Console captures showing the error messages
  • Console captures showing the troubleshooting steps taken and the boot sequence during each step
  • Output from the show logging command and/or saved messages to a syslog server, if one is used.
  • Output from the show tech-support command
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